Overview
At JP Dark Secrets Fragrance, we are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully to ensure a smooth process.
Eligibility for Returns
- Timeframe: Items must be returned within 24 hours of delivery.
- Condition:
- Items must be unopened, unused, and in their original packaging.
- Any product with a broken seal or damaged packaging will not be eligible for a return.
Return Process
- Contact Us:
- Please email us at darksecretsfragrance@gmail.com or call +233245826173 with your order number and details of the item you wish to return.
- You will be required to bring the item to our shop for inspection and approval.
- Approval: Our team will inspect the item in-store to confirm it meets the return requirements.
- Outcome:
- Approved returns may qualify for a refund, exchange, or store credit.
- Unapproved returns will not be accepted.
- Shipping:
- The customer is responsible for the cost of return shipping unless the return is due to an incorrect item shipped by us.
- Ensure the item is securely packaged to prevent damage during transit.
Refunds and Exchanges
- Refunds: Once the returned item is received and inspected, we will process your refund within 2-5 business days. Refunds will be issued via the original payment method.
- Exchanges: If you prefer an exchange, we will process it as soon as the returned item is received and inspected. Availability of replacement items may vary.
Non-Returnable Items
• Clearance or sale items. • Customised or specially ordered products. • Gift cards.
Damaged or Incorrect Items
If you receive an incorrect item, feel free to contact us within 24 hours of delivery. We will arrange for a replacement or refund at no additional cost.