Return Policy
Return Policy for JP Dark Secrets Fragrance
At JP Dark Secrets Fragrance, we are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully to ensure a smooth process.
Eligibility for Returns
1. Timeframe: Items must be returned within 24 hours of delivery
2. Condition:
o Items must be unopened, unused, and in their original packaging.
o Any product with a broken seal or damaged packaging will not be eligible for a return.
Return Process
1. Contact Us:
• Please email us at darksecretsfragrance@gmail.com or call +233245826173 with your order number and details of the item you wish to return.
• You will be required to bring the item to our shop for inspection and approval.
2. Approval: Our team will inspect the item in-store to confirm it meets the return requirements.
3. Outcome:
• Approved returns may qualify for a refund, exchange, or store credit.
• Unapproved returns will not be accepted.
4. Shipping:
• The customer is responsible for the cost of return shipping unless the return is due to an incorrect item shipped by us.
• Ensure the item is securely packaged to prevent damage during transit.
Refunds and Exchanges
1. Refunds: Once the returned item is received and inspected, we will process your refund within 2-5 business days. Refunds will be issued via the original payment method.
2. Exchanges: If you prefer an exchange, we will process it as soon as the returned item is received and inspected. Availability of replacement items may vary.
Non-Returnable Items
• Clearance or sale items.
• Customised or specially ordered products.
• Gift cards.
Damaged or Incorrect Items
If you receive an incorrect item, feel free to contact us within 24 hours of delivery. We will arrange for a replacement or refund at no additional cost.
