Return Policy
RETURN & REFUND POLICY
JP Dark Secrets Fragrance
At JP Dark Secrets Fragrance, we are committed to providing high-quality fragrances and excellent customer service.
To maintain product quality, authenticity, and customer satisfaction, we have established the following return and refund guidelines.
1. Return Notification Period
Customers requesting a return under our standard store policy must contact us within 24 hours of receiving their order.
All return requests are subject to inspection and approval.
We encourage customers to inspect their orders immediately upon delivery and report any concerns within 24 hours.
This notification period does not restrict any additional cancellation, refund, or other rights provided by applicable Ghanaian law.
2. Conditions for Returns
To qualify for a standard return under our store policy:
The product must be unused and unopened.
The original packaging and protective seals must remain intact.
The product must be in its original condition.
Proof of purchase or an order number must be provided.
The return request must be submitted within 24 hours of delivery.
Opened, used, or tampered-with perfumes are generally not eligible for discretionary returns.
These restrictions do not affect applicable legal rights relating to defective, damaged, incorrect, or misdescribed products.
3. How to Request a Return
Customers should contact our customer service team through:
Email: darksecretsfragrance@gmail.com
Phone/WhatsApp: +233 24 582 6173
Please provide:
Your order number or proof of purchase.
The name of the product.
The reason for requesting a return.
Photographs of the item, where relevant.
Our customer service team will review your request and provide instructions.
4. Returns Within Accra
Customers in Accra may return eligible items to our physical store for inspection after contacting our customer service team.
Store Address:
JP Dark Secrets Fragrance
198 Spintex Road, Accra, Ghana
GhanaPost GPS: GT-347-7394
All returned products will undergo inspection before a refund or exchange is approved.
5. Returns Outside Accra
Customers outside Accra must contact our customer service team to request return instructions.
Once a return is authorised, the customer may arrange delivery of the item through an agreed courier or transport service.
Products must be securely packaged to prevent damage during transit.
For standard change-of-mind returns, customers are responsible for return transportation costs, subject to applicable law.
Where a return is due to an incorrect, defective, or damaged product supplied by us, we will arrange an appropriate remedy and cover reasonable return transportation costs where required.
6. Damaged, Defective, or Incorrect Products
We carefully inspect our products before dispatch.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 24 hours of delivery.
Provide your order number, photographs where available, and a description of the issue.
After investigation, we may offer:
A replacement product.
An exchange.
A refund, where appropriate.
Customers will not be charged additional return delivery fees for confirmed errors attributable to our business.
The recommended 24-hour reporting period does not limit applicable statutory rights.
7. Non-Returnable Products
Under our discretionary return policy, the following products are generally not accepted:
Opened or used perfumes.
Products with broken or removed protective seals.
Products damaged through customer misuse.
Products returned without proof of purchase where we cannot verify the transaction.
Any applicable statutory cancellation rights and remedies for defective or misdescribed products remain unaffected.
8. Refund Processing
Once a returned product has been received and inspected, we will notify the customer of the outcome.
Approved refunds are normally processed within 2–5 business days after approval.
Refunds will generally be made using the original payment method or another agreed method where necessary.
The time required for funds to appear may vary depending on the payment provider.
Any applicable statutory refund deadline will take precedence.
9. Exchanges
Eligible products may be exchanged after inspection and approval.
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we will discuss an alternative product or applicable refund options with the customer.
10. Return Transportation Costs
Customers are responsible for ordinary change-of-mind return transportation costs, subject to applicable law.
Where a return results from our error or a defective product, we will cover reasonable return delivery costs where required.
Customers should contact us before sending items back to confirm the return instructions.
11. Order Cancellation
Customers wishing to cancel an order before dispatch should contact our customer service team as soon as possible.
Cancellation requests will be reviewed according to the order's processing status and applicable consumer protection laws.
12. Customer Support
For return requests, refunds, exchanges, or other order concerns, please contact:
JP Dark Secrets Fragrance
198 Spintex Road, Accra, Ghana
GhanaPost GPS: GT-347-7394
Email: darksecretsfragrance@gmail.com
Phone/WhatsApp: +233 24 582 6173
Website: https://darksecretsfragrance.com/
13. Consumer Rights
This policy operates alongside applicable consumer protection laws in Ghana, including the Electronic Transactions Act, 2008 (Act 772), as amended.
Where a statutory consumer right applies, it takes precedence over any conflicting provision in this policy.
